Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. When you create an account, we ask for details such as your full name, date of birth, residential address, email address and telephone number. We also collect identification documents required to verify your identity and comply with anti-money laundering regulations.

During your use of the platform we automatically receive technical data including your IP address, login information, browser type, operating system, pages visited and the time spent on each page. Financial information related to deposits, withdrawals and transaction history is also processed to facilitate payments and meet regulatory obligations.

How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals, and allow you to participate in our games. We also use it to verify your age and identity, prevent fraud, and ensure we meet the strict licensing conditions set by the UK Gambling Commission.

Where you have given consent, we may send you personalised offers, bonuses and updates by email or SMS. You can change these preferences at any time through your account settings. We further analyse usage patterns to improve our website, develop new features and maintain a high standard of customer service.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with payment processors, identity verification partners, and licensed gaming providers who help deliver our services. All such partners are contractually bound to maintain confidentiality and security.

We may disclose your data where required by law, regulation or court order, or to protect the rights, property or safety of SpinNPin Casino, our players or the public. This includes sharing information with regulatory bodies such as the UK Gambling Commission when necessary for compliance purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences and enhance your experience. Essential cookies enable core functions such as account login and game access. Analytical and marketing cookies help us understand how our site is used and deliver relevant promotions.

You can manage your cookie preferences through the cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the website and the games available to you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss or disclosure. These include encryption of sensitive information, secure servers, regular security audits and strict access controls for staff.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights

Under applicable data protection law you have several rights. You may request access to the personal data we hold about you, ask for it to be corrected if it is inaccurate, or request its deletion when we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We will respond within one month, though this may be extended in complex cases. We may need to request specific information from you to confirm your identity before proceeding with your request.

International Transfers

Some of our service providers are based outside the UK and the European Economic Area. When we transfer your personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same level of protection afforded within the UK.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Data linked to closed accounts is typically retained for six years to meet regulatory obligations, after which it is securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the date of the most recent revision clearly shown. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or how your data is handled, please contact our support team through the live chat or by emailing the address listed in the footer of our website.